VyStar Credit Union customers cannot access their accounts online or through its mobile app due to an outage, according to the credit union’s website.
VyStar customers are also experiencing delays with online transfers dating back to Sunday.
On Sunday evening, VyStar posted on Twitter that it was working on upgrading its systems and that customers were unable to log into their accounts. Since Sunday, VyStar has posted at least once a day on Twitter and Facebook regarding the outage.
Members were unable to use bill payment from May 8 in anticipation of the upgrade, although payments scheduled before then should have been processed as normal, VyStar said on Twitter. It is unclear whether previously scheduled bill payments were affected by the outage.
A VyStar spokesperson did not immediately respond to a request for comment.
VyStar, based in Jacksonville, Florida, is the second largest credit in the country and has approximately 800,000 members.
Members can access “correct” account information using its phone system, ATMs and branches, VyStar said Thursday on Twitter. It has also extended call center hours to meet the growing number of customer requests.
Not being able to access accounts on a bank’s website or app is frustrating for consumers, but there are ways to deal with outages – to help them feel less unpleasant.